Resume

Google Doc: https://docs.google.com/document/d/19IIqD2YBQkMnmejB3kEHzMTb7ZtsABB62I2-KIgjTV4/edit?usp=sharing

Thomas John Holland

2311 Orange Ave. Signal Hill, CA 90755

Phone: (562) 826-4357

E-Mail: tom@thetomholland.com

Web: thetomholland.com

EMPHASIS – Desktop Support

SUMMARY OF QUALIFICATIONS

• Highly self-motivated and goal-oriented creative professional with over 11 years in desktop support.

• Knowledgeable of technical aspects of computing, while being cognizant of latest trends in code, software, hardware, and networking.

• Proficient in Windows, Mac, Linux, iOS, and Android Operating Systems.

• Highly experienced in determining and fixing computer failures and errors, as well as maintenance, and installation of new equipment.

• Knowledgeable in creating Domains as well as setting up DNS records.

• Dedicated researcher able to find the correct answer to a problem or need quickly.

• Superior troubleshooting and technical support abilities with migrations, network connectivity.

• Expert in various mail servers including Exchange Server, GMAIL as well as Google Docs technologies.

• Impeccable customer service, always treating the client with the upmost respect.

• Excellent project management skills.

• Excellent communication and problem solving.

• Impeccable work ethics, self-discipline and teamwork.

PROFESSIONAL EXPERIENCE

theTomHolland.com (Long Beach): June 2001 – Present

Computer Specialist/Web Developer/Graphic Designer

• Freelance PC and Mac computer repair for home and business as well as hardware installation.

• Networking setup and maintenance for home and business.

• Virus removal and security support.

• Support for GMAIL and Google Docs. (tom.holland@gmail.com)

• Experienced in setting up domains as well as setting DNS records.

• Imaging and Backup with Norton Ghost.

• Freelance graphic design creating websites, e-commerce, offset printing, digital printing, animation, advertising design, email campaigns, Internet marketing, WordPress and Media management.

Intertrans Inc. (Long Beach): July 2010 – August 2012

Desktop Support

• Migrated office workstations to the Windows 7 OS and setup roaming profiles.

• Moved office to new location, acquired new internet providers, set up network, servers, and workstations.

• Managed and maintained Exchange E-Mail Server.

• Managed companies policies and employees with Active Directory.

• Assisted in the installation and updating of operating systems, software, as well as the setup and troubleshooting of equipment.

• Identified and removed computer viruses and provided major repairs in house and in accordance with outside vendors.

• Monitored and troubleshot LANs, installed and configured routers and switches, and generated reports.

• Monitored network with Spiceworks as well as using it’s ticketing system.

• Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including server, desktop, laptop, WAN, LAN, and remote systems.

• Provided off-site support to remote users with Remote Desktop, TeamViewer and LogMeIn.

• Provided daily customer support for Windows and Microsoft Office users.

Incera Solutions (Los Angeles): August 2009 – July 2010

Computer Specialist

• Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including server, desktop, laptop, WAN, LAN, and remote systems.

• Assisted in the installation and updating of operating systems, software, as well as the setup and troubleshooting of equipment.

• Identified and removed computer viruses and provided major repairs in house and in accordance with outside vendors.

• Monitored and troubleshot LANs, installed and configured routers and switches, and generated weekly reports. Created Wiki to organize documentation of over 90 clients data.

• Migrated company’s email from Exchange Server to GMAIL.

• Served as PCI DSS officer for e-commerce clients.